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Get in touch

Get in touch

Email us at hello@flexiroamafrica.com or send your question or request online. We will respond as soon as possible.

Our technical support team can be reached at support@flexiroamafrica.com

Let’s chat

Support for FlexKonnect (previously Flexiroam Africa) clients:
WhatsApp +27 69 187 1876
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Global Support:
WhatsApp +60 13 204 7800











    Testimonial

    “The connectivity project had to be completed in only ten weeks. Even with the short
    timeline, Jackie was determined to meet each deadline at every step. She demonstrated
    incredible leadership in envisioning a project beyond the scope of any other entrepreneur or
    organization our team met with to discuss the potential of this project. While others came up
    with limited solutions, Jackie went above and beyond in finding creative solutions to
    individually source and provide data packages in each of the different countries and
    continents where our delegates needed access, including over 500 delegates from the
    African continent.

    While this particular project was created to provide connectivity for our delegates to
    meaningfully participate in AIDS 2020: Virtual, this project has the potential to expand far
    beyond its initial scope. Already, there has been an interest by other international institutions
    who have lauded this project as an example of what future virtual events and organizations
    must do in order to ensure equity and accessibility for the foreseeable future. Many
    delegates who received data and/or mobile device packages from Flexiroam had zero or
    very limited prior access to data. Now with access to this technology, these individuals have
    the opportunity to continue to be connected digitally worldwide.

    Jackie has been an invaluable partner and leader in helping us to pilot this incredibly
    innovative project. Without her and her Flexiroam team, we would not have been able to
    provide digital connectivity and accessibility to almost 1 000 delegates most in need of
    support."

    Emily T Blitz
    Director, Conferences
    International AIDS Society

    IMPORTANT!

    Before completing your purchase, be alert:

    Flexiroam X does not work on a manually trimmed chip. Check your chip and if it is trimmed, before making the purchase, go to your service provider and replace it with a chip in the original size, appropriate for your device.

    Flexiroam X does not work on locked devices. Check with your service provider if your device is tied to any type of exclusivity and locked for use with other operators' chips and plans.

    Some devices are INCOMPATIBLE with Flexiroam X. Before completing the purchase, check the list below for INCOMPATIBLE devices:

    • Alcatel pixi4
      BlackBerry
      Huawei Moon
      My 4i
      Moto G5 Plus
      Moto Z2Play
      Nexus (android B)
      Oppo
      Redmi Note 2
      Samsung Galaxy Grand
      Samsung Galaxy Note 5
      Samsung J1, J2, J3, J4, J5 Prime
      Samsung S6
      Sony Xperia M5
      Sony Xperia M5 / Dual
      Sony Xperia C5
      Sony Xperia 2
      Xiaomi Mi 4i
      Xiaomi Mi 6

     

    Disable wifi, go to the application and refresh. The status will update to connected.

    READY! ACTIVATION HAS BEEN COMPLETED.

    Set your smartphone so that international roaming works through Flexiroam X. Go to Settings or Adjustments on your smartphone to create and activate APN.

    Stick the Microchip on your home chip and insert it into your spartphone. Video tutorial

    ATTENTION: Flexiroam X Microchip will not work well on manually cut chips. If your chip has been trimmed, go to your service provider and arrange for an original model to fit your smartphone.

    Once you have purchased your chip, connect it to the application: click on "link initial package" and scan the bar code on the back of the card

    Download the Flexiroam X app from the App Store or Google Play Store and create your login

       

    * Android OS 4.1 and earlier versions are not compatible

    Download Flexiroam X Application

    Please select the Operating System of your smartphone or mobile devices: